Chatim

About Chatim

Chatim is a live chat and chatbot platform for websites, combining real-time human chat with rule-based and AI-powered chatbot automation. The AI chatbot can be trained on a business's own content via URLs, sitemaps, or manual entries, and rule-based bots can handle FAQs, qualify leads, and hand off to human agents when needed. Alongside chat, the widget supports contact buttons for WhatsApp, Telegram, Facebook Messenger, phone, and email.

The platform includes a CRM, analytics dashboard covering visitor trends, browser/device breakdown, and referral sources, plus team collaboration features such as Admin/Manager roles, push notifications, and conversation assignment. A JavaScript SDK and webhooks allow programmatic control of the widget and real-time event notifications to external systems, with stated compatibility with React, Vue, and Next.js. Listed integrations include Slack, WordPress, Shopify, Wix, Squarespace, Webflow, Magento, Google Tag Manager, Site123, Adobe Launch, Pipedrive, Telegram, WhatsApp, and Messenger/Instagram DM, with Zapier and HubSpot integrations listed as coming soon.

Chatim is aimed at businesses wanting to provide website support and lead capture without requiring coding, with setup via a code snippet or platform-specific plugins. It offers a free plan with essential live chat and basic chatbot features, with premium plans available for advanced features like AI automation, unlimited chatbots, and priority support. The service states GDPR-compliant data handling and does not sell customer data.

Key features

• Real-time live chat widget for websites
• Rule-based and AI-powered chatbot automation trained on your knowledge base
• Contact buttons for WhatsApp, Telegram, Messenger, phone, and email
• Integrations with WordPress, Shopify, Wix, Squarespace, Webflow, Slack, and Pipedrive
• Analytics dashboard tracking visitor trends, devices, and conversation volume
• JavaScript Widget SDK and webhooks for custom development

Frequently asked questions