Social Intents

About Social Intents

Social Intents is a live chat and AI chatbot platform that lets support teams respond to customer messages from collaboration tools they already use, including Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Customer-facing channels include website chat, WhatsApp, SMS, and Messenger, all routed into a unified inbox where conversations appear as threads within the connected team tool. Setup involves connecting a chat tool, adding a website widget (via a code snippet or WordPress/Shopify plugins), and configuring AI or human responses.

The platform includes an AI chatbot that can be trained on a business's website content, PDFs, and help docs, powered by a choice of ChatGPT, Claude, or Gemini. The AI can operate in different modes: answering first and handing off complex questions to a human team, suggesting responses for team members to approve, or only taking over when the team is offline. It supports 80+ languages and includes conversation analytics such as response times and resolution rates.

Social Intents offers a white-label option for agencies to manage multiple client accounts with custom branding from one dashboard. Pricing includes a Lite plan at $21/mo (1 chat widget, 1 seat, 60 conversations/mo, Teams/Slack/Google Chat integrations, ChatGPT only) and a Starter plan at $39/mo (1 chat widget, 4 seats, 250 conversations/mo, choice of ChatGPT, Claude, or Gemini), with a 14-day free trial requiring no credit card.

Key features

• Respond to website, WhatsApp, SMS, and Messenger chats from Microsoft Teams, Slack, Google Chat, or Zoom
• AI chatbot trained on your website, PDFs, and help docs in one click
• Choose between ChatGPT, Claude, or Gemini AI models, switch anytime
• Unified inbox with real-time chat monitoring and conversation analytics
• AI handles 75% of inquiries automatically with smart handoff to human agents
• White-label agency plans for managing multiple client accounts

Frequently asked questions