Kraftful

About Kraftful

Kraftful is an AI platform that analyzes user feedback for product teams, aggregating input from 30+ sources including app reviews (iOS, Android), support tickets, call transcripts, surveys, G2, Trustpilot, and Intercom. It uses proprietary hallucination detection (patent pending) to summarize and categorize feedback into feature requests, complaints, and other themes, and lets users track how feedback on specific topics trends over time or dive into individual mentions for full context. The company was acquired by Amplitude.

Additional features include AI-generated surveys (creatable from past feedback or in ChatGPT), AI-powered user interviews that ask personalized follow-up questions based on prior responses, and tools to organize insights into projects, write PRDs, and generate user stories exportable to Jira or Linear. It supports multilingual feedback collection and translation, Slack summaries, and team collaboration. The product is aimed at product managers, UX researchers, and product teams needing to process large volumes of user feedback.

Key features

• Aggregates and analyzes feedback from 30+ sources including app reviews, support tickets, call transcripts, and surveys
• Proprietary patent-pending hallucination detection for accurate AI analysis
• Generates AI-powered surveys and personalized AI user interviews in users' language
• Tracks feedback trends over time and by topic
• Exports feedback as user stories with acceptance criteria to Jira or Linear
• Translates feedback and summaries across thousands of languages, with Slack digest posting

Frequently asked questions